What Happened? and What Can You Do If You’re Affected?
Carphone Warehouse has reported that the personal data of as many as 2.4 million customers may have been exposed in a data breach.
The company has said it has been the victim of a cyber-attack, which may have exposed the names, email addresses and bank details of their customers. As well as this, the credit card data of up to 90,000 customers may have also been exposed although the data was encrypted.
The company said a sophisticated hack allowed hackers to gain access to the systems which power its retail stores as well some customers who have either taken out a contract or bought a mobile phone online from the following websites: Carphone Warehouse, OneStopPhoneShop.com, e2save.com and Mobiles.co.uk, iD Mobile and TalkTalk Mobile websites.
However, it’s still investigating over what time period these purchases would have been made for customers to be affected by the hack.
It says customers who’ve potentially been affected, have received emails about the incident. It also adds that the “vast majority” of Carphone Warehouse customers (as well as all Currys and PC World customers, which are also part of the Dixons Carphone brand), are unaffected by the security breach.
Data regulator, the Information Commissioner’s Office (ICO), has been made aware of the incident and has stated that they are making inquiries.
Here’s what you can do if you think you’re affected
- Notify your bank and credit card company, so they can monitor activity on your account
- Change your password for your online account
- Check your account for any suspicious or unexpected activity
- Be wary of anyone calling and asking for your personal information, bank details or passwords
- Check your credit report to make sure no one has applied for credit in your name. You can do this for free at https://gocreditreport.co.uk/
Those who think they have been the victim of fraud should contact Action Fraud on 0300 123 2040
To further protect yourself from fraud you should also change all the passwords to your online accounts from every now and then. Create unique passwords for each of the sites you use and try to make it as strong as possible using a combination of upper and lower case letters, numbers and symbols. You should also avoid using the same password twice.